USSD dilemma and the threat to financial inclusion in Nigeria

A significant proportion of the banked populations in underserved communities are more likely to have access to or own basic and feature phones and thus rely on the use of the USSD services for basic banking services.

On Episode 10 of Inclusion for all radio – Henry Chukwu, a Digital Financial Services expert with over a decade of experience in digital finance, policy advocacy and program management in the financial inclusion ecosystem; joins podcast host Chinasa Collins-Ogbuo in this conversation. Henry sheds light on the dynamics of the ongoing disagreement between the Telcos and the Banks and what a USSD service cut-off could spell for Nigeria’s financial inclusion objectives.